Terms & Conditions

Terms & Conditions


You can pay for the goods:
• Credit card


• The goods are delivered using Royal Mail Signed For® Small Parcel service.
• Packing and Shipping price – 9.75 GBP.
• Goods are shipped the same or on the next business day after confirmation of payment.
• In the UK the goods are delivered within 5 (20 days on Preorder) working days.

1. In order your account was secure, you are liable for keeping the confidentiality of all information related to your account, including your password. What is more, you bear liability for limiting access to your computer in order to prevent unauthorised access to your online account.

2. You further agree to take complete responsibility for all activities that take place via your account and its password.

3. It is your liability to take all valid steps to keep your password both secure and confidential. If you find out or think that your password has become available to another person or persons, or if you discover that your password has been used in an unauthorised and inappropriate manner, you have to inform us immediately of this breach.

4. When you set your account with us, it is essential that you ensure all of the information that you provide is true and correct. Please inform us of any changes that occur in regard to your account information quickly. Updating of account information can be made by accessing the Your Account area on the website.

5. We reserve the right to terminate accounts, delete or edit any content or cancel orders at any time at our sole discretion. Cancelled orders mean no charge will be assessed to you. What is more, we reserve the right to ban access to the website.

6. We are committed to taking every step possible to ensure that your access to our website will be sustained. Furthermore, we commit to making certain that all transmissions are error-free. Despite that, we are unable to offer a guarantee in this regard. The way in which the Internet itself functions makes it impossible for us to ensure any sort of wide-ranging guarantee regarding access and transmission reliability.

 7. There will be moments when access to our site will be limited temporarily for maintenance. Rest assured that any such closure or suspension will be for a short time.

8. The owners and operators of this website, in cooperation with other Internet participants, sustain a standard of conduct for users and visitors to this website.

9. By accessing this website, you agree not to use this website in any manner or fashion that will cause or may cause the website (or access to the website by others) to be spoilt, broken, or damaged.

 10. By accessing this website, you confirm that you understand that you are wholly liable for all electronic communications sent by you to or through this website. You absolutely understand that any such electronic communications must be strictly for lawful purposes.

 11. Pursuant all applicable international treaties and agreements governing electronic communication, you are wholly prohibited from damaging the website for any of the following aims:

  • To try to defraud any person or another legally recognized being.
  • Related to a criminal offence or other unlawful activity.
  • To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or breach copyright, trademark, confidence, privacy or any other right; or any way injure third parties; or it is objectionable; or consisting of or containing software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any ‘spam’ (this includes materials deemed pornographic by contemporary community standards).
  • To annoy, provoke inconvenience or needless anxiety to another person.

The contract for sale of goods and/or services

A contract will be assumed to exist between the owners and operators of this website and the purchaser at the point in time that the owners and operators of this website send a confirmation email to the purchaser.

The order submitted by any purchaser is assumed to be an offer to purchase products and/or services appointed within the order itself. Acceptance occurs at the point in time that the owners and operators of this website send the confirmation email to the purchaser.

Any products that may have been ordered by a purchaser but which are missing in the confirmation email sent by the owners and operators of this website shall be assumed not to be a part of any contract.

Pricing and availability of products and services

The owners and operators of this website shall make their best attempts to provide precise and up to date information about the product and/or service availability on this website. What is more, the images shown on the product description pages are simply an example of the product available and the actual product which the purchaser receives upon delivery may differ from this image. 

Shipment estimates provided to purchasers at the time of a sales transaction are estimates only.

The purchaser shall be advised of any products and/or services that are determined to be unavailable with all measured speed.

The owners and operators of this website strive to ensure that product and/or pricing is accurate at all times. Should a product and/or service be incorrectly priced for any reason, the owners and operators will do as follows:

a. If the product’s price is lower than that advertised on the website, the product will be sold to the purchaser at a lower price.

b. If the product’s price is higher than that advertised on the website, the purchaser shall have the option of purchasing the product at a higher price or shall have the option of rejecting it.


The purchaser must be over the age of eighteen years in order to purchase products and/or services from this website.

Affiliated companies and marketing

The owners and operators of this website may provide links and/or advertisements regarding the products and services offered by affiliated businesses. The owners and operators of this website are not liable for the estimation of the products and/or services offered by these affiliated businesses. We do not warrant, guarantee or endorse any of these products and/or services. What is more, the owners and operators of this website take no responsibility or legal and equitable liability for the actions, advertisements, products or services of these affiliated third parties.

 Ingredient & Nutritional Information Disclaimer

Please note that despite the fact that we take every care to ensure the product information displayed on our website is correct, product recipes are regularly changed and this may affect nutrition and allergen information, thus, you should always check product labels and not trust only the information presented on the website.

Agreement to electronic communication

By accessing this website, you accept and consent to receive electronic communications from the owners and operators of this website and their agents. All agreements, notices, disclosures and other communications will be sent to you electronically.  In no way will electronic communications be considered to transform or adjust any rights guaranteed to you by any applicable statute or regulation.


The owners and operators of this website will be liable for any losses you experience as a result of any violation of these conditions by the owners and operators of this website if the losses were reasonably foreseeable to both you and us when you start using the website or when a contract for the sale of goods or services was formed. The owners and operators of this website (and their agents) will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or resulting loss that is not reasonably foreseeable to both you and us when you started using the website or when a contract for the sale of goods was formed. The owners and operators of this do not limit in any way our liability by law for death or personal injury caused by our negligence or violation of duty as set by law. 

Changes, alterations and variances

The owners and operators of this website keep the right to make changes to this website, and to its policies at any time. You will be subject to the policies and terms and conditions at the time when you access and use this website or when you order goods from us. If any of these terms is considered invalid, void, or for any reason unenforceable, that term will be considered severable and will not affect the validity and enforceability of any remaining term.

Events and circumstances beyond our control

The owners and operators of this website will not be held liable for any delay or failure to follow our obligations under these conditions if the delay or failure appears from any cause which is beyond our reasonable control. 


If you violate these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you violate these conditions. 


If you order goods from this website for delivery overseas you may be subject to import duties and taxes, which are levied when the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. As the owners and operators of this website we have no control over these taxes and cannot predict what they may be. JSC Intema can’t and will not accept liability for orders that are delayed or stopped by local customs and/or border control.


Any returns must be made within 7 days of receiving your product. The products must be returned in their original condition. In order to return a product or replace it with another product, the purchaser must send an e-mail with a request specifying the name of the goods to be returned and the reason for returning the goods. It is necessary to provide the purchase document for the goods. The goods can be replaced or returned by prior agreement with the purchaser of the goods exchange or refund process. The buyer must return the returned goods by registered shipment. The delivery tracking number must be provided to us within 24 hours at the latest after dispatch. In all cases, the transport fee is not included in the value of the goods and is not refundable.


Please make sure you are satisfied with your basket before making payment and completing your order.  Please check your Order Confirmation email to revise the details of the order that you have submitted.  JSC Intema cannot be held responsible for acting in good faith on incorrect information received.

Order confirmation

If you do not receive a confirmation email from us your order may not have been received. Please contact us.

Export delivery charges

Delivery charges will be quoted by phone or email for all orders.  Restrictions may apply to non-EU countries. The owners and operators of this website will not be held liable for any particular item contained in an order being confiscated by authorities, or any import duties, which are the responsibility of the purchaser or recipient.